这篇文章是要写给昨天自侮的顾客 (还在想要不要翻成英文)
老人家孟子有云: 人必自侮,而後人侮之
意思就是但凡一個人,必定是自己先有輕慢自己的行為,然後別人才會來侮辱
《孟子》 夫人必自侮,然后人侮之;家必自毁,而后人毁之;国必自伐,而后人伐之
简单的说就是人必先有自取侮辱的行为,然后别人才侮辱他。
昨天发生了让我觉得心疼的事情
为了顾客好的事情
站在她的角度来看变成好像在害她的事情了
因为她是我们的顾客的会计师(可是我质疑她是不是合格的会计,她让我感觉是那种街边或野鸡大学毕业的会计师),而对她有几分尊敬。
她打电话来宣泄她的不满,可是我已经低声下气要讨好她。
还是谈不妥
然后我的高级经理打电话要说服她,她竟然谈到一半一言不合,盖我经理的电话。
而后,因为抱持着以顾客为先的态度,
我们请我们的老板直接打电话和她洽谈
可是她一接到我老板的电话就直接大喊什么又是你们啊?
可是能够当上老板就不是简单的人
老板说服她和我们一起安排见面然后商讨公司税务的问题
可是在我们的心里也暗地里 让我们感觉到她给我们的印象是个
自高自大,不懂装懂,种族主义,不懂尊重自己和别人的人
给她小小的尊敬,她就想爬上我们的头上,可是我们也不是很好欺负的啊
走着瞧吧!
i decided to translate what i write.
this is dedicated to the good client who have self humiliated herself yesterday
the old people "zhuang zi" said : A person must humiliate themselves, than only others will humiliate them
meaning a person must have done something that make others respect that's why they got humiliated.
yesterday something happened which make me feel very heartbroken.
we are trying to do something good for our client
but at her view point we are making her in a difficult position.
since she is the accountant of our client(however i doubt whether she is qualified and not graduate from the "chap ba lang" university) ,and we respect her as our client.
she called and screen at us on her dissatisfaction.
i've lowered my voice and try to please her but we cant come to a conclusion.
then my Senior Manager called her to comfort her, but half way to the telephone conversation she slam the phone.
however as a professional firm, the client are our priority
so we asked we our director to call her
but once she heard that it's is us calling her and she shouted YOU AGAIN??
of course to be our boss. he is not a simple person to handle.
my director has managed to convince her to arrange meet up and then the tax issue of the company.
however from this incident, i just feel that her impression for me is
arrogant,don't know but pretend to know, racist, do not know how to respect herself and others!
give her little respect, but she wanna show much colour to us.
but we are not simple too.
we wait and see how :P
老人家孟子有云: 人必自侮,而後人侮之
意思就是但凡一個人,必定是自己先有輕慢自己的行為,然後別人才會來侮辱
《孟子》 夫人必自侮,然后人侮之;家必自毁,而后人毁之;国必自伐,而后人伐之
简单的说就是人必先有自取侮辱的行为,然后别人才侮辱他。
昨天发生了让我觉得心疼的事情
为了顾客好的事情
站在她的角度来看变成好像在害她的事情了
因为她是我们的顾客的会计师(可是我质疑她是不是合格的会计,她让我感觉是那种街边或野鸡大学毕业的会计师),而对她有几分尊敬。
她打电话来宣泄她的不满,可是我已经低声下气要讨好她。
还是谈不妥
然后我的高级经理打电话要说服她,她竟然谈到一半一言不合,盖我经理的电话。
而后,因为抱持着以顾客为先的态度,
我们请我们的老板直接打电话和她洽谈
可是她一接到我老板的电话就直接大喊什么又是你们啊?
可是能够当上老板就不是简单的人
老板说服她和我们一起安排见面然后商讨公司税务的问题
可是在我们的心里也暗地里 让我们感觉到她给我们的印象是个
自高自大,不懂装懂,种族主义,不懂尊重自己和别人的人
给她小小的尊敬,她就想爬上我们的头上,可是我们也不是很好欺负的啊
走着瞧吧!
i decided to translate what i write.
this is dedicated to the good client who have self humiliated herself yesterday
the old people "zhuang zi" said : A person must humiliate themselves, than only others will humiliate them
meaning a person must have done something that make others respect that's why they got humiliated.
yesterday something happened which make me feel very heartbroken.
we are trying to do something good for our client
but at her view point we are making her in a difficult position.
since she is the accountant of our client(however i doubt whether she is qualified and not graduate from the "chap ba lang" university) ,and we respect her as our client.
she called and screen at us on her dissatisfaction.
i've lowered my voice and try to please her but we cant come to a conclusion.
then my Senior Manager called her to comfort her, but half way to the telephone conversation she slam the phone.
however as a professional firm, the client are our priority
so we asked we our director to call her
but once she heard that it's is us calling her and she shouted YOU AGAIN??
of course to be our boss. he is not a simple person to handle.
my director has managed to convince her to arrange meet up and then the tax issue of the company.
however from this incident, i just feel that her impression for me is
arrogant,don't know but pretend to know, racist, do not know how to respect herself and others!
give her little respect, but she wanna show much colour to us.
but we are not simple too.
we wait and see how :P